2024 Recap: A Year of Service and Success with Customer-Backed Recognition from Gartner
With 2024 quickly coming to a close, We’d like to take a moment to highlight some of the incredible feedback and recognition we’ve received from customer reviews through Gartner Digital Markets. Across Capterra, Software Advice, and GetApp, the Square 9 community has made their voices clear, highlighting their satisfaction with their solutions. Because of this satisfaction, we’ve been recognized as a leading solution across multiple Gartner categories and lists. Below, we’ll detail this recognition, showcase some of our favorite quotes from customer reviews, and reaffirm our vision and commitment as we enter 2025.
What Recognition Did Square 9 Receive?
Thanks to the overwhelmingly positive feedback from our customers, we’ve been recognized with high-ranking spots in several categories on multiple Gartner Solution lists. These lists compare key solution decision-making metrics such as price, features, and functionality, but more importantly, they emphasize customers’ overall satisfaction with each provider. Below are the lists we’ve been recognized on for 2024.
Capterra Shortlist
Capterra has been a leading source of insight for solution buyers for multiple decades, and the online solution marketplace’s yearly shortlist showcases the top solutions across numerous categories. The list uses a blend of customer ratings and popularity to achieve rankings for these categories, each of which can include 10-25 solutions.
Here at Square 9, we’ve earned a high-ranking spot on 2024’s Document Management, Contract Management, and Forms Management shortlists, showcasing the overwhelmingly positive feedback we’ve received from our users.
Software Advice Front Runners
Another long-standing source of customer insight for new solution buyers, Software Advice, has been B2B aiding software research since 2005 and has been a part of Gartner’s Digital Markets since 2014. Their FrontRunners list ranks top solutions based on usability and customer satisfaction.
Our impressive ranking in 2024 for Document Management, Contract Management, and Forms Management highlights our commitment to user-friendliness and exceptional service.
GetApp Category Leaders
Guiding B2B software buyers since 2010 and joining Gartner Digital Markets in 2015, GetApp has a long-standing history of identifying quality solutions. GetApp’s Category Leaders lists rank top solutions in each category based on customer ratings of ease of use, value for money, functionality, customer support, and likelihood to recommend.
With a top spot on this list for 2024 in the Document Management and Contract Management categories, our solutions brought customers immense value in the form of a simple-to-use but robust platform that offers next-level customer service.
GetApp – Best Customer Service Award
In addition to these accolades, we were recently honored with a Best Customer Support award from Software Advice, acknowledging our dedication to exceptional customer service.
Customer Feedback Highlights
This recognition is thanks to the now 127 customer reviews for Square 9 on Gartner’s platform. Your voices let us know the best parts of your experience with our solutions and what we can enhance. Below are some of our favorite review quotes from 2024.
- “They have been fantastic each time I have had to interact with them. Very helpful & very professional.”
- “It has saved us a lot of time with document imaging. We scan close to 300 documents daily, so OCR has been a great tool for reading the documents.”
- “Customer service is exceptional. Response time combined with the depth and breadth of knowledge by support is amazing.”
These quotes demonstrate that we are living up to our goal of making enhanced business efficiency as simple as possible.
Looking Ahead to 2025
While we celebrate these accomplishments, we continue to look toward the horizon. 2025 will bring countless new opportunities to take our solutions and services to the next level.
From GlobalSearch Go, our next-generation intelligent information management platform, to the Square 9 Solutions Marketplace, helping customers maximize their investments with new tools and functionality, these new releases and future projects in 2025 ensure we continue to innovate and grow to meet our customers’ needs.
How Square 9 Can Help
Square 9 is a leading provider of AI-powered intelligent information management solutions that take the paper out of work and make it easier to get things done. With digital workflows that automate many aspects of how you work today, we make it easy by extracting information from scans or PDFs, storing documents in a searchable archive, and building digital twins of your current processes through graphical workflows.
